Our IT & Technical Support
With over 40 years’ accumulated experience and training gained within in the managed print and IT services of leading resellers, we offer our customers something new and something more sustainable.
Technical Expertise
We are a fully accredited, Tier one service provider. Our service team are trained the highest standard by the industry’s leading manufactures. When a service call is required, we endeavor to send the same engineer to ensure stability and technical consistency on your new photocopier.
Automated Reporting
Our devices will automatically order toner when required and will report meter readings with a status report. This allows us to be proactive and deal with your requirements in advance.
Genuine Spare Parts and Toner
Diginet Solutions ensures reliability and quality by only using genuine spare parts and toners from your photocopier’s manufacture.
Free Software Updates
When software updates are available from our manufactures, these will automatically be passed on to your company in order that you can benefit from the very latest advances and features which will enhance your photocopier.
4 Hour on Site Service Response Time
In the unlikely event that we are delayed, we will agree to credit your account with 10,000 free mono copies. We have an average first-time fix rate of 96%.
Loan Machine
Diginet Solutions will loan an equivalent machine free of charge should your machine be non-functional for any more than an 8-hour working period.
5 Year Replacement Guarantee
This ensures performance and maximum UP time. Should your machine at any time fail to perform to your satisfaction, Diginet Solutions will arrange a review and will undertake to exchange this machine for an equivalent model.
